Description
The Boat Launch Attendant will oversee operations at the Abbey Harbor launch ramp. The primary responsibility of this role is to ensure compliance with all Abbey Harbor Launch Ramp policies. In addition, this position assists boat club and rental customers, providing exceptional service and ensuring a smooth, enjoyable experience. The ideal candidate is motivated, observant, detail-oriented, and a proactive problem solver dedicated to maintaining Gordy’s high standards of customer care.
Essential Job Duties:
o Verifying vendors against an authorized list
o Matching customer and vendor names to slips if launching to a slip in the Abbey Harbor
o Collecting launch fees for authorized vendors using the Abbey Harbor to launch a boat and take it out into the lake to it’s final destination (and vice versa for boats being retrieved from the lake)
o Organizing boat launch traffic to ensure smooth and safe launching.
Assisting with fueling and pump outs as needed
Conversing with boaters with a good demeanor throughout the day.
Maintain accurate records of boat slips, season passes and customer records.
Maintain the appearance of lakefront areas by picking up trash and debris.
Handle any minor questions or disputes.
Maintain records of daily operations.
Work Schedule Requirements:
Weekends required
Summer holidays required
40 hours per week
Requirements
Qualifications:
Previous marina/boat experience preferred but not required.
Previous experience working in a customer service setting or related field is a plus, but not mandatory.
CPR and first aid certification are a plus
Must be able to calmly and reasonably assess situations, use common sense, and resist being drawn into confrontational situations.
Physical Requirements:
Sitting/Standing for long periods
Standing/Moving occasionally
Outside in various weather conditions
Physical mobility required such as bending, reaching, pulling, stooping and lifting objects which weigh twenty-five (25) pounds or more.
